HVAC & Plumbing
AI receptionists and booking automation for HVAC and plumbing companies
When a furnace fails at night or a pipe bursts on a weekend, the customer calls whoever answers. Wovrex builds AI answering, missed-call recovery and booking workflows that connect to your field-service software, so urgent jobs reach a technician and routine requests land on the schedule.
- Safety screening first
- ServiceTitan, Housecall Pro, Jobber
- Consent-aware
- Call or textafter hours or overflow
- Safety screengas or CO: 911 and on-call
- Triageyour urgency rules
- Routetransfer or booking request
- ConfirmSMS + log in field-service app
What we build for home service companies
AI receptionist
Answers after-hours and overflow calls, collects name, address, equipment and symptoms, identifies emergencies by your rules and transfers or pages on-call staff.
Missed-call text-back
Unanswered callers get a text within seconds offering to book or request a callback, and the conversation is logged.
Online booking requests
Website and text booking that writes requests to ServiceTitan, Housecall Pro, Jobber or your scheduling tool through supported integrations.
Estimate follow-up
Polite automated follow-ups on open estimates, with replies routed to the comfort advisor or office.
Maintenance reminders
Seasonal tune-up reminders and rebooking for plan members, within consent and opt-out rules.
Service business websites
Fast sites with service-area pages, financing and emergency information, and booking built in.
"No heat, and it's 30 degrees"
This is a hypothetical demonstration, not a client case study.
- 01
9:15 pm call
A homeowner calls: no heat and freezing outside.
- 02
Service area and details
The assistant confirms the address is in your area and asks about the equipment and symptoms.
- 03
Emergency rules match
The call transfers to the on-call technician, with a text summary sent at the same time.
- 04
Routine requests wait
Maintenance visits become booking requests for the office to confirm in the morning.
Built around the rules that apply
Please review scripts and consent flows with your counsel. This page is not legal advice.
- Inbound calls are answered with a clear AI disclosure.
- Outbound AI calls and texts are designed around consent. The FCC confirmed in 2024 that AI-generated voices are "artificial" voices under the TCPA (FCC 24-17).
- Gas leaks, carbon monoxide and other life-safety situations always go to a person, with instructions to call emergency services.
Why custom instead of an off-the-shelf service?
Packaged AI answering products can be a good fit and quicker to start with. Custom makes sense when you need your own dispatch rules, a specific field-service integration, multi-location routing or reporting packaged tools don't provide. We'll tell you which fits.
Can it book directly into ServiceTitan?
ServiceTitan offers integration options for partners, including booking requests through its developer platform, and access requires setup by your ServiceTitan admin. We confirm the right path for your account during scoping.
Will callers know they're talking to AI?
Yes. We recommend disclosure at the start of every call, and the assistant transfers to a person on request.
What happens if the AI misunderstands?
It confirms details back to the caller, uses conservative emergency rules and transfers or creates a callback whenever confidence is low.
Never miss the next service call
Tell us about the workflow or product you have in mind. In a free 30-minute call we confirm fit, risks and a sensible first milestone, with a written scope before any work begins.
Free call · Scope agreed before work starts · US, UK, CA, AU